Rakuten seems to have really fucked them. They released a longer statement about Rakuten fucking up Salome and NijiFes tickets in general, along with an announcement of postponing ticket applications/lotteries for two upcoming concerts by Tsukino Mito and ROF-MAO. Sounds like they're getting rid of Rakuten in favour of another provider or maybe their own system.
The people affected by Rakuten's service will receive apology gifts and partial refunds.
Niji statement about Rakuten:
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Niji statement about postponing ticket sales for Mito and ROF-MAO:
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Rakuten statement and apology:
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Not a NijiL in the strictest sense, this seems to be on Rakuten completely. The new jannies can move it to general if they think it fits better there.