Thing is, neither Holo nor Niji accept fan-mail beyond letters, neither of these companies accept anything beyond a post card due to the chances of airtags or other tracking measures
Although its fucked that she was told she would get them, but never didnt, the policy for Anycolor has a revision dated to Friday, Dec 15 2023, Holo's policy according to a tweet has been in place since August of 2021 (Link)
Fan Letter Regulations | ANYCOLOR Inc.
ANYCOLOR Inc. is an entertainment startup established on May 2, 2017. We will cast magic on the daily lives of people around the world as an instigator of this new era in which the “Entertainment Economic Zone” is accelerating.
www.anycolor.co.jp
FAQ | hololive production
The official website of hololive production, a VTuber agency that consists of the talent groups hololive and HOLOSTARS. This page features frequently asked questions.
hololivepro.com
Edit, im rarted, as stated below and implied in the video, they were con gifts, not fan gifts
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