Traduction:
Apology regarding the operation of "Nijisanji HEROES Beach House"
We would like to express our sincere gratitude for your continued support.
We have received a large amount of information and harsh opinions via social media and inquiries regarding the incidents surrounding the customer service of the on-site staff and the handling of bonus coasters during the "Nijisanji HEROES Beach House" event operated by CyberZ Co., Ltd. We are currently investigating the matter, and if any involvement in this matter is confirmed, we intend to take strict action.
Our on-site operations and management systems were insufficient, and we would like to sincerely apologize for causing anxiety and worry to our customers at an event that was meant to be enjoyed by fans.
Going forward, we will strive to prevent recurrence in our event operations, strengthen our management system, thoroughly educate our staff, and work together as a company to regain the trust of our customers.
For inquiries regarding this matter, please continue to contact the Nijisanji HEROES Beach House inquiry email address (
support@estream.co.jp).
September 5, 2024
CyberZ Co., Ltd.
support@estream.co.jp