Good call - @tempo - I'm a 15+ year IT professional. See the below quote please.Perhaps @tempo could pass it along?
ISPs are notoriously cheap when upgrading their infrastructure. They will do everything they can to not properly take care of their own cabling. Pippa's going to have to raise hell and push HARD that her internet is her professional lifeblood. She needs constant stable internet with a high UPLOAD speed. Download means nothing in what she's doing. She isn't a normal user, and they need to start giving her above average support.I really wish I had some way to get a hold of Pippa to tell her two things.
1) INSIST on a technician/cable tech to come out and inspect all of the lines going from her house to the main trunk to make sure they aren't degraded in any way.
2) Upgrade to the business class internet package, not residential. It's a tax write off anyways, and typically those packages contain penalties against the ISP if their service suffers in any way.
While this is true, the upgrade is mainly for the support side of things. She needs support above and beyond the normal residential user. She also needs a cellular backup to, at a minimum, be able to do low bitrate Zatsu streams if the main internet isn't working right. The ISP will be more willing to play ball and take everything she's doing seriously if she coughs up for the professional package. Plus, as I mentioned above, there are monetary penalties for the ISP if her internet cannot allow her to do her job to an acceptable degree.but commercial internet is 1.) pricey and 2.) not any better if its in a residential area.
you get "better" customer service but its still the same wire to the same network box.
commerical support doesnt improve the physical lines if her neighborhood is a mess tho. you get little more than "reboot your modem" and "a tech will comeout for free within the window" but its not going to magically fix her physical cables being eaten by squirrels. if her neighborhood network trunk is old and shitty, theres nothing she can do.Good call - @tempo - I'm a 15+ year IT professional. ISPs are notoriously cheap when upgrading their infrastructure. They will do everything they can to not properly take care of their own cabling. Pippa's going to have to raise hell and push HARD that her internet is her professional lifeblood. She needs constant stable internet with a high UPLOAD speed. Download means nothing in what she's doing. She isn't a normal user, and they need to start giving her above average support.
While this is true, the upgrade is mainly for the support side of things. She needs support above and beyond the normal residential user. She also needs a cellular backup to, at a minimum, be able to do low bitrate Zatsu streams if the main internet isn't working right. The ISP will be more willing to play ball and take everything she's doing seriously if she coughs up for the professional package.
Not even gonna link the KF thread? Shameful.well if you fellas want some stuff to end your evening besides investigating grooming tulpa discords there’s a man hunt in Maine for a mass shooter who may have claimed 22+ victims
well if you fellas want some stuff to end your evening besides investigating grooming tulpa discords there’s a man hunt in Maine for a mass shooter who may have claimed 22+ victims
E: happenings thread on the homelands 4 more info
its a doozy
Depending on the contract the provider can be heavily fined for breaking SLA. This plus the fear of losing the extra pay from the increased monthly rate provides financial incentive for them to actually fix their shit. As it is now she's just another asshole who will in all likelihood come crawling back in a few months anyway.commerical support doesnt improve the physical lines if her neighborhood is a mess tho. you get little more than "reboot your modem" and "a tech will comeout for free within the window" but its not going to magically fix her physical cables being eaten by squirrels. if her neighborhood network trunk is old and shitty, theres nothing she can do.
in my experience its only needed if you need ports unblocked.
Depending on the location, they may very well be the only choice anyway, or all be managed by the same parent company.She isn't a normal user, and they need to start giving her above average support.
once they fix the physical line, customer service between residential and commercial internet isn't that different in terms of what they do over the phone. the only difference is that residential has a bunch of ports blocked whereas commercial is completely open. data caps, speeds and all that shit are pretty similar.Depending on the contract the provider can be heavily fined forbreaking SLA. This plus the fear of losing the extra pay from the increased monthly rate provides financial incentive for them to actually fix their shit. As it is now she's just another asshole who will in all likelihood come crawling back in a few months anyway.
Depending on the location, they may very well be the only choice anyway, or all be managed by the same parent company.
What's she gonna do, take her business elsewhere? Cancel her subscription?
Luckily she’s been looking to move!
Unironically, if she can't get it resolved she needs to move if she wants it to improve. And she needs to treat ISP and type of internet as a top 3 issue for choosing a new house. Preferably focusing on places where brand new fiber internet access has been laid to guarantee the backbone possible.
Her only other choice would be to rent a small commercial space she can convert into a studio to stream from. Which I cannot forsee Pippa EVER doing.
I think moving is the only realistic option, because the ISP probably has absolutely no motivation to do anything about it, so if they don't do something out of principle if asked nicely, there aren't really many options.
Unironically, if she can't get it resolved she needs to move if she wants it to improve. And she needs to treat ISP and type of internet as a top 3 issue for choosing a new house. Preferably focusing on places where brand new fiber internet access has been laid to guarantee the best backbone possible.
Her only other choice would be to rent a small commercial space she can convert into a studio to stream from. Which I cannot forsee Pippa EVER doing.
she can always get dsl or starlinkI think moving is the only realistic option, because the ISP probably has absolutely no motivation to do anything about it, so if they don't do something out of principle if asked nicely, there aren't really many options.
If they know the physical lines are falling apart, they can either:
1) Let her take the business plan, and in exchange for the small subscription price increase spend big dollars redoing the cabling. They gain no additional customers or revenue otherwise. Or,
2) Forgo the revenue of the higher subscription plan and do nothing, with no other competitors to lose the customers to anyway; until they are forced to act by a competitor trying to enter the area, which they will respond by threatening and litigating them instead.
It feels like a cop-out answer, but I really can't think of other solutions.