Good call -
@tempo - I'm a 15+ year IT professional. ISPs are notoriously cheap when upgrading their infrastructure. They will do everything they can to not properly take care of their own cabling. Pippa's going to have to raise hell and push HARD that her internet is her professional lifeblood. She needs constant stable internet with a high UPLOAD speed. Download means nothing in what she's doing. She isn't a normal user, and they need to start giving her above average support.
While this is true, the upgrade is mainly for the support side of things. She needs support above and beyond the normal residential user. She also needs a cellular backup to, at a minimum, be able to do low bitrate Zatsu streams if the main internet isn't working right. The ISP will be more willing to play ball and take everything she's doing seriously if she coughs up for the professional package.