So Payday 3 kinda fucking sucks and is going through an absolutely awful launch right now. The game's online-only, with a shitty third party account needed to log in naturally, and the servers are just unstable as fuck even like 3 days later now. Massive amounts of the playerbase haven't been able to play consistently since launch and console players are especially fucked. You can't even play solo or private lobbies to escape it - you have to use the shitty matchmaking system to get into a game.
Matchmaking sucks too since it splits the playerbase so much. There's no quickplay or server browser of any sort, you just have to queue into a particular map at a particular difficulty and hope there's other players available. And hope that it doesn't hit you with an error.
Levelling up is extremely fucking annoying once you actually get into a game too. XP is tied to completing dumb challenges rather than something sensible like clearing the level or how much money you make it out with, so people are reporting finishing matches and earning 0 XP for it. You're gated both by personal level, which determines which equipment you can buy, and then you need to level up your gear specifically by using it if you want to customize it. Hope you weren't too accustomed to things like silencers in this steal heist game, because it's back to square 1 every time you want to try out a new gun.
For reasons unknown to mankind they've also removed critical core features like pre-heist planning or voice chat. So you can't really plan what you're doing. You know, in the bank robbing game that relies on each player independently achieving objectives and solving puzzles to progress. Want to stealth this map? Better hope little Timmy understands what a security camera is and doesn't think gunning down civilians is the height of gameplay. And vice-versa.
Currently "mostly negative" reviews on Steam with only 31% being positive. Oof. On what was a pretty highly anticipated sequel from a respected IP. This one might make it into a proper controversy and shit games list.