CMIIW, but it feels like these issues started getting more frequent AFTER Aviel fired Tomer (the guy who was having e-sex with Riro Ron). He wasn't just a talent manager, but also handled a lot of back office work for Idol as effectively Aviel's #2. He probably left a lot of work that didn't get properly sorted out considering how abrupt his termination was. I don't pay much attention to Idol's management, but I recall Josh (started out as a manager, but got kicked up to COO) talking about handling merch problems from around that time. It's pretty concerning that they still haven't gotten things like this sorted out since then.