Her saying she wants them to love her comes from her members' streams where she roleplayed as the listener's lover while using a plush to masturbate. A normal person (well, as normal as you can get as someone who pays for anime girl roleplay) would engage with it like they would with any other kind of pornography, understanding that it is fantasy and not a real relationship; if these people somehow convinced themselves that the ASMR equivalent of a jerk-off instruction video was her confessing her love to them then she's just separating fools from their money at that point.
I don't feel like producing that content is morally wrong, but I do think she should have been aware of how the wider vtuber community would react to it and the kind of problems it would bring her way. I would imagine the "burnout" that caused her hiatus was more just a sense of anxiety knowing that she was going to get shit from her audience for it, and I can respect that she's finally ripped off the band-aid now. Filtering out these kinds of people was a long time coming, and the fact that she's followed through on it shows she's committed to avoiding these problems in the future, so personally I wish her the best.