This generation of kids are less tech literate than a lot of boomers. They are raised as slaves to consumer products without understanding the tools under the hood. They use walled-garden smartphones which spoonfeed them tightly-controlled apps. Their social life is curated for them by social media corporations. They have iPads at school and submit their homework through Google Docs, meaning they never learn how file/folder structures work. They do not understand how to troubleshoot any of their technical devices, as they are all designed to be replaced a year later.
If anything takes even a small amount of effort, if they have to read instructions or look up additional information online, they are going to struggle with it.