This situation has been going on for years at this point-
https://twitter.com/ChaLatteSan was one of Bao's head mods and then later her manager (and allegedly Shoto's manager as well, but that's mostly hearsay) and the person behind Copium Merch. She handled all the merch announcements and issues in Bao's Discord (and if you're in there, you'll notice that she isn't even in the server anymore). I'm pretty sure her and Bao had been friends for years before working together.
She was also absolute garbage at her job. From messing up YouTube uploads to accidentally doxxing herself through Google Drive links multiple times (lol). Every Copium Merch drop was horribly delayed with awful communication. Both Bao and Shou kept her on while talking shit about her to others (allegedly! I have no proof to give) instead of just cutting her loose. I also heard she worked at some corpo? And funnily enough, her and Evilbunny both caught shit years ago during the bunny_gif drama for being part of her management and fumbling that whole situation as well.
Every single """indie vtuber manager""" I've encountered is fully incompetent but that's probably not surprising at all lmao.
Arranging merch shit can be an absolute fucking nightmare sometimes. I'm glad I don't have to fuck around with it. yet