【 Notice of Refund 】
We sincerely apologize for the inconvenience caused by our recent sale of Production kawaii's official trading cards on BOOTH.
The product page stated that one pack would include nine normal trading cards and one special trading card, but unfortunately we had mistakenly sold packs without any randomization.
We understand that many of you, especially those who purchased multiple packs to collect all cards, were disappointed by this issue, and for that, we extend our sincerest apologies.
【 Regarding the Refund Process 】
Although we are unable to offer returns or exchanges, we will provide refunds to those who request it. If you would like to request a refund, please fill out the Google Form linked below with the necessary information.
Refund requests will be accepted until the end of November, and payments will be processed by the end of December.
https://forms.gle/rBvBowkDoKib1iGV6
Once we confirm your submission, we will promptly process the refund. Due to the limitations of BOOTH's functions, we can only issue refunds to those who fill out the form. We kindly ask for your understanding in this matter.
We once again deeply apologize for this careless mistake. We are committed to improving our products and services moving forward. Thank you for your understanding and cooperation.
If you have any questions, please do not hesitate to contact us at
productionkawaii@l-oy.com.