Oh I agree 100%, it's better to say neither and just be authentically polite. I love how she keeps doubling down and trying to excuse her stance though. It's kind of a gap moe thing with Shiina where, she is obviously very smart, but then if she's tiny bit wrong.... NO CHAT...ACTHUALLY ... CHAT... IN MY CULTURE.... IN MY **** TECH JOB....I don't really get why she's putting this issue on zoomers when ma'am has been commonly used for way longer than zoomers have been alive. I remember Kirsche also talking about this very topic before. She said that she hates ma'am and you should never call a woman ma'am, no matter their age. They'll be happier by you saying miss instead, which is pretty silly, but these are women we're talking about. It's also very much a regional thing where people don't understand that in the south for instance ma'am is used all the damn time and nobody gives a shit.
It's very cute
Can't correct us today Shiina, wait for the members ASMR