The only thing you are guaranteed to get from a company is one outfit, and one 3D model after you hit milestones. The rest is out of your pocket. If you don't hit milestones you don't get it either. Hololive might as well remove theirs because while on paper being the same, their members hit this numbers before a debut video, it's redundant. It was always very much an open secret that if you want your oshi to continue streaming you must buy their voicepacks, because Nijisanji doesn't loan money to get merch and they don't have enough in their pockets to cough out upfront payment themself, while streaming is not bringing even remotely enough money to afford doing it as full time job. This is why you get shitty acrylic stands and keychains for EN, instead of personalized merch. And it's not possible to do things differently when you operate on grand scale. If they tried to do things "better" for individual members they would just turn into second Hololive, and I personally think there is a need to do things differently, just to make sure that it's actually "better", not just you thinking it is. It does come with a variety of issues, mainly infighting and drama due to sheer numbers, but for a company as a whole it's negligible, they couldn't give less fucks ten people don't get along if you have two hundred